Shipping & Return Instructions For Each Brand

FREE THRESHOLD SHIPPING IN THE CONTINENTAL U.S. FOR  ALL PRODUCTS ALL THE TIME

 White Glove Shipping is available for an additional charge.

Home Desk Treasures

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@homedesktreasures.com.

Instructions for Receiving Shipments:

(IMPORTANT, PLEASE FOLLOW INSTRUCTIONS)

Inspect the shipment prior to signing for any damage to the outside of the box (es).  If there is damage to the outside of the box (es), take pictures with a cell phone, and then open to note if the product (s) inside is damaged.  If a product (s) is damaged, do not accept.  Take pictures of the damaged product (s) with a cell phone.  Note damaged box (es)/product (s) on receiving documents.

NOTE FROM THE RETAILER, “HOME DESK TREASURES”: REQUESTED REFUNDS ARE ISSUED MINUES SHIPPING TO THE CUSTOMER AND THE RETURN SHIPPING FROM THE CUSTOMER. EXCHANGES ARE ISSUED MINUS THE SHIPPING CHARGE FOR THE RETURNED PRODUCT – THE NEW PRODUCT WILL SHIP FREE. ADDITIONALLY, RETURNS/EXCHANGES ARE MINUS THE RESTOCKING CHARGES LISTED BELOW.  REFUNDS FOR ANY REASON ARE ISSUED UPON RECEIPT OF THE PRODUCT OR WHEN THE RETAILER RECEIVES THE CLAIMS REFUND FROM THE CARRIER.

Acme Shipment & Return Policy:

Returns

• Any claim for defective merchandise must be packed in Acme’s Original Boxes without any writing on the box. Claims for defects or missing parts must be made to the retailer within 60 days (earlier, if possible, to allow time to complete paperwork). After 60 days there is no service agreement. No Exception.
• Pictures are required to claim defective merchandise and must be sent to the retailer right away.
• We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
• There will be a 20% re-stocking fee for all returned items.
• Any claims for merchandise damaged in transit must be made through the freight carrier – contact retailer right away so paperwork can be completed. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
• All returned shipments costs are to be paid by the customer.
• No cash refunds. Exchange and credit only.
• Any exchange for defective merchandise will be shipped with the next order to warehouse where customer’s product originally shipped from.
• For all damage claims, please contact the retailer right away.

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Authentic Models Shipment & Return Policy:

Return Policy

Inspect goods upon receipt. Report shortages, damages, or defects within 14 days of receipt. No returns will be accepted without prior approval. Returns must have an assigned Returned Goods Authorization number and be returned to Authentic Models Americas within 60 days. Call tags are issued through UPS. A restocking charge, ranging from a minimum of 15% up to 30%, may be applied to some returns as determined by your Sales Representative or Authentic Models Americas Customer Service Department.

We stand behind all damages and defectives. We do not accept returns for ‘Buyers Remorse”

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Ave Home:

Exchanges or refunds may be granted. Ave Home exclusively determines exchanges or refunds. Ave Home exclusively determines if all or part of the purchase can be exchanged. Ave Home exclusively determines if all or part of a refund will be given.  

Most purchases are shipped within 5-7 business days upon receipt of the order and payment processing. 

Before signing for your product upon delivery, check the outside of the box/boxes for possible holes or any other kind of damage. If possible and highly recommended, open the box/boxes to verify that the product is undamaged before the carrier leaves. If upon inspection, damage is found, repack the product exactly the way it was packed by the warehouse and refuse the shipment. You will be responsible for moving your shipment into your home, unpacking, and assembling unless white glove shipment was ordered at an additional cost..

Product availability and  prices are subject to change.

ORDER CHANGES OR CANCELLATIONS

If you would like to modify or cancel an order, please inform Home Desk Treasures within 24 hours of placing your order. We cannot guarantee the ability to cancel your order if it has already shipped. Any orders shipped before cancellation are the customer’s responsibility to have the order sent back to the warehouse undamaged and in resalable condition. 

RETURNS

If a manufacturing defect is found, please contact Home Desk Treasures within 24 hours of receipt of your order. Customers will be required to take pictures of the defect before shipping labels will be sent.  Upon approval of the defect, shipping will be paid for and either a refund or exchange will be offered.

If a customer has buyer's remorse, and wants an exchange or a refund, contact Home Desk Treasures within 24 hours - the brand will determine if they will accept the product back. If the product is accepted for return or exchange, customers will be responsible for return shipping costs and restocking fees of up to 25% of purchase. Original shipping costs are non-refundable. Any fees will be deducted from the total refund amount.

To be considered for a return, an exchange, or possibly a refund, contact Home Desk Treasures within 30 days. It is strongly advised to contact Home Desk Treasures as soon as possible. A return or exchange will not be considered after 30 days.

DAMAGE CLAIMS

In the event that your furniture arrives with any sort of damage or defect, we ask that you fully inspect your furniture at the time of delivery and note any imperfections. If there is damage to the packaging at the time of delivery, please note “damage” or “concealed damage” on your furniture delivery documents and refuse your delivery. If a customer finds it necessary to return an item due to damage, please submit pictures and a written description to Home Desk Treasures right away.  All shipments must be opened and thoroughly inspected before signing the Proof of Delivery. Note any damage to pallets, boxes, or any other packing materials on the Proof of Delivery. Claims cannot be accepted if the Proof of Delivery is signed free and clear of damage.

If you find that there is an issue with your product that is not related to shipping damage (i.e., loose latch, missing hardware), it is recommended to report this to Home Desk Treasures right away. After 30-days, we cannot guarantee a refund, credit, or reimbursement for repair, as it cannot be verified whether the defect resulted from use or not.

If your order arrives to you damaged, faulty or in less than perfect condition, contact Home Desk Treasures with:

• your order number, a copy of your receipt and any related product paperwork
• the date your damaged product arrived 
• a photo of the shipping label that includes the product code
• at least 3 clear photos that highlight the damage; various angles are very helpful
• your full contact information, including a direct phone number or email address

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Baxton Shipment & Return Policy:

Freight Policy:

If replacement parts are needed, the customer is required to contact the retailer as soon as possible so the retailer can complete required paperwork. In terms of damage, claim or disputes with shipping carriers, when products are received, check for any defects or damages before signing and accepting delivery.  If the box shows any signs of carrier mishandling: hole(s), crushed corners, worn tops, bottom or edges, etc., the purchaser or authorized agent must note the exact description of each carton on the physical inspection report and/or delivery slip. If any unacceptable damages are observed, you have the right to refuse the delivery of the item.  Please make sure the carrier signs the freight bill for any damages.

Wholesale Interiors does not guarantee any refund on any of the claims. Wholesale Interiors is not responsible for any replacement or refund for damage during transit. Any replacement or refund for damage must be reported to the retailer right away, the retailer will then contact the carrier to request the allowed compensation. After receiving refunds from the carrier, the retailer will process the same amount of credits for the customers.

Wholesale Interiors will be able to cancel your order before the order is picked up by a shipping carrier. For an order cancellation, the customer must notify the retailer right away so the retailer can attempt to notify Wholesale Interiors prior to shipment. Wholesale Interiors will not be able to cancel an order if proper documentation is received after an order is packed by the warehouse and/or loaded to the carrier's vehicle. 

Return Policy

Wholesale Interiors will accept returns with a 30% restocking fee. The items must be returned in NEW condition in the original packaging. For any item damaged in transit and can be made whole by sending parts, customer will be responsible for cost of shipping for said parts. However, if you insist on a refund a 30% restocking fee will charged. If the item you are returning is returned with damages, the retailer will be notified so the retailer can file a claim with your carrier for compensation.

For manufacturer defect claims and part requests, you must contact the retailer within 30 days from the order delivery date to be processed (earlier, if possible, to allow for processing time). Wholesale Interiors will provide parts for the defective item(s) or issue partial refund depending on the condition. Wholesale Interiors may, in the case of manufacturer defect, absorb the cost of shipping of new parts to the customer. 

In rare cases when wrong items are delivered, please contact the retailer right away so he/she can complete return forms in a timely manner. Wholesale Interiors will refuse shipments without completed return forms by the retailer. C.O.D. shipments are not accepted for returns.  All return pieces must be returned to the address listed on the box/boxes before any credit or replacement could be issued. 

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Benzara Shipment & Return Policy

We guarantee against manufacturers' defects for 14 days from the date of the delivery. We must be notified of the defect within 5 days of the product delivery, otherwise return policy is voided, no exceptions.
All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition and must include all original packaging materials, warranty cards, manuals, and accessories. Products may be returned with prior authorization only.
All returned merchandise is reimbursed for the original purchase price after deducting shipping & handling charges and must have a Return Merchandise Authorization number (RMA #). Buyer’s remorse/unwanted product returns will be subject to a 15% restocking fee.

Refused Delivery

Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways). All reimbursements are done in the form of company credit which can be used towards new orders.

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Butler Specialty Company

NO REFUNDS ALLOWED FOR THIS PRODUCT.  Exchanges or refunds may be granted. Butler Specialty Company exclusively determines exchanges or refunds. Butler Specialty Company exclusively determines if all or part of purchase can be exchanged. Butler Specialty Company exclusively determines if all or part of a refund will be given. 

Please check the outside of the box/boxes for possible holes or any other kind of damage. If possible and highly recommended, open the box/boxes to verify that the product is undamaged before the carrier leaves. If upon inspection, damage is found, refuse the shipment.

Within 7 days of receipt, please contact Home Desk Treasures or as soon as possible about any damaged or defective merchandise to arrange a repair, replace, or send a part(s) for the damaged or defective product.

Butler does not accept returns of damaged or defective products. To substantiate damaged or defective product claims, we strongly encourage customers to contact Home Desk Treasures and send images depicting the exact issue(s) reported. Images received are utilized to take corrective action and to prevent similar issues in the future.

If your order arrives damaged, faulty, or in less than perfect condition, refuse the order, send it back to the carrier, and contact Home Desk Treasures right away. Please have the following available when calling Home Desk Treasures:

Your order number, a copy of your receipt, and any related product paperwork.
The date your damaged product arrives.
A photo of the shipping label that includes the product code.
At least 3 clear photos that highlight the damage; various angles are very helpful.
Include your full contact information, including a direct phone number or email address.

Remorse Returns

Remorse returns are defined as returned items shipped back that were originally delivered free of defects or damage. With advance authorization and within 30 days of the invoice, Butler will accept remorse returns shipped back pre-paid (at the customer’s expense) with a 15% re-stocking charge. In order to qualify for credit, items must be returned in saleable condition in the original carton with all parts and accompanying hardware included. In the event a product does not satisfy these requirements, Butler will not issue any credit.

In instances where remorse returns are received in unsaleable condition, customers will be notified by e-mail. The e-mail include photos of the returned item to substantiate its condition at the time of receipt.

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Camden Isle

Repair or replace any defective product for a full year from the date of purchase.

In no event shall Camden Isle be responsible for consequential or incidental damages, such as loss of use, inconvenience, loss or damage to personal property, whether indirect or direct, and whether arising in contract or tort. In no event shall Camden Isle’s. Responsibility exceed the purchase price of the product or its replacement.

If a problem should arise which you feel is covered by our Limited Warranties, contact Home Desk Treasures as soon as possible. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements.

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Casabianca Home Shipment & Return Policy:

Hassle-Free Returns

If you are unhappy with your purchase for any reason, return it within 15 days for a refund, credit or exchange a 25% restocking fee applies.

Return Policy

• Contact Home Desk Treasures within 14 days of product delivery
• Products must be returned in their original packaging and received in like-new condition.
• Return shipping expenses, repacking or any related shipping costs is solely the responsibility of the customer.
• Damaged items will not be accepted.
• Custom orders and special orders as noted at time of purchase cannot be returned.
• Clearance and open box items are sold as "Final Sale" and are not returnable.
• Delivery shipping fees cannot be reimbursed.
• Prompt Refunds

Upon receiving your return, we will issue a credit to your credit card within seven days. Depending on your creditor's policies, it may take up to 5 business days after this for the credit to appear.

Replacements

In the unlikely event your product arrives damaged, contact Home Desk Treasures immediately to coordinate a replacement.

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

CHLOE Lighting

RETURNS

• All damages/shortages must be reported within 14 days after receipt of the merchandise. Contact Home Desk Treasures within 14 days - preferably sooner if possible.
• Items damaged due to customer abuse or neglect will not be considered for credit or replacement.
• Original packaging is required for all returns.
• Shipments refused or customer remorse returns are subject to 15% restocking fee plus freight charges.
• Since these are handcrafted products, colors may vary!

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Diamond Sofa

NO REFUNDS ALLOWED FOR THIS PRODUCT.   Exchanges or refunds may be granted.  Diamond Sofa exclusively determines exchanges or refunds.  Diamond Sofa exclusively determines if all or part of purchase can be exchanged.  Diamond Sofa exclusively determines if all or part of a refund will be given.  

This product will require a signature upon delivery.  Before signing, check the outside of the box/boxes for possible holes or any other kind of damage. If possible and highly recommended, open the box/boxes to verify that the product is without damage before the carrier leaves. If upon inspection damage is found, refuse the shipment.

If merchandise is out of stock, you will be notified within 24 business hours of receipt of your order. Diamond Sofa does not process back orders. Order must be resent when product is available.

Once order confirmation is received, order cannot be revoked unless product is out of stock.

Any cancelled orders must be informed to Home Desk Treasures within 24 hours of order placed. Orders requested to ship on pallets that are cancelled before shipment will be charged a $25 per pallet fee without exception.  Any orders shipped before cancellation is Customer’s responsibility to have the order sent back to the warehouse undamaged and in resalable condition.

UNDER SPECIAL CIRCUMSTANCES, A 25% RESTOCKING FEE WILL BE APPLIED ONLY IF THE RETURNED ITEM IS IN RESALEABLE CONDITION AND WAS APPROVED IN ADVANCE FOR A RETURN BY DIAMOND SOFA.

Claims for miss‐shipments or missing parts must be made within 30 days from invoice date. After 30 days there is no service agreement. NO EXCEPTIONS. 

All returned merchandise must be packed in DBO’s Original Boxes with Return Label and RA# on the box. Item must be in original packaging, or the claim will be voided, and the item will be refused. 

DBO will not accept any exchange or return on any used, previously displayed, or assembled merchandise.  

Any claim for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages and note them on freight bill if there is any damage. 

No cash refunds. Diamond Sofa will determine eligibility for exchange/credits. If eligible for an exchange/credit, purchaser will be responsible for all shipping costs.

If your order arrives to you damaged, faulty or in less than perfect condition, contact Home Desk Treasures with:

• your order number, a copy of your receipt and any related product paperwork
• the date your damaged product arrived 
• a photo of the shipping label that includes the product code
• at least 3 clear photos that highlight the damages, various angles are very helpful
• your full contact information including a direct phone number or email address

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Enza Home

Exchanges or refunds may be granted. Enza Home exclusively determines exchanges or refunds. Enza Home exclusively determines if all or part of the purchase can be exchanged. Enza Home exclusively determines if all or part of a refund will be given. 

Before signing for your product upon delivery, check the outside of the box/boxes for possible holes or any other damage. If possible and highly recommended, open the box/boxes to verify that the product is undamaged before the carrier leaves. If upon inspection damage is found, repack the product exactly the way it was packed by the warehouse and refuse the shipment. 

You will be responsible for moving your shipment into your home, unpacking, and assembling unless white glove shipment was ordered at an additional cost.

ORDER CHANGES OR CANCELLATIONS

It is recommended that the customer informs Home Desk Treasures within 24 hours of placing the order for order changes or cancellation.

RETURNS

Upon receipt of your order, please inspect your package. In the event damage is observed on the outer package, open box/boxes while the driver is present to inspect the contents. If product/products are damaged, repack securely - reject the shipment and have the carrier return to the warehouse.  It is imperative that the product is examined upon delivery and returned with the driver if the product is found to be damaged.

If order arrives to damaged, faulty or in less than perfect condition, contact Home Desk Treasures with:

• the order number, a copy of your receipt and any related product paperwork
• the date your damaged product arrived 
• a photo of the shipping label that includes the product code
• at least 3 clear photos that highlight the damage; various angles are very helpful
• your full contact information, including a direct phone number or email address

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Furnitech Shipment & Return Policy:

Return Policy

Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our inbound/outbound shipping and handling costs and a 10% re-stocking fee. Any upgraded shipping costs will not be refunded. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified.

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Furniture of America Shipment & Return Policy:

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@homedesktreasures.com.

Instructions for Receiving Shipments:

(IMPORTANT, PLEASE FOLLOW INSTRUCTIONS)

Inspect the shipment prior to signing for any damage to the outside of the box (es).  If there is damage to the outside of the box (es), take pictures with a cell phone, and then open to note if the product (s) inside is damaged.  If a product (s) is damaged, do not accept.  Take pictures of the damaged product (s) with a cell phone.  Note damaged box (es)/product (s) on receiving documents.

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Home Roots Shipment & Return Policy:

Shipping

As soon as you place your order there is a processing lead time, we have many items that ship the same day or the next day but our intention is that they will ship in the lead time. From the moment your order has been SHIPPED it can take 2-7 business days for parcel orders to arrive to you within the United States and Canada, and can take up to approximately 21 days for orders to be delivered. Due to Covid-19 these lead times have increased and are subject to change as the carriers continue to struggle with staffing and delivery times. We will do the best we can to get your products out the door as quickly as possible and provide you tracking info but please note we are somewhat at the mercy of the carriers once they have left our facilities.

When we ship out an order, we will indicate the carrier name along with the shipment confirmation via email. Several days before the expected delivery, the carrier will call you to schedule an appointment. Please set up a day and time that works best for you.

Cancellation & Returns

If you desire to cancel an order you must inform in writing. Request to cancel does not = cancel. All cancellation requests will be reviewed to see where the order is in the process and if it is still in the window to be canceled. Orders already on the dock, on a truck, or in route may not be able to be canceled. If you request an order on the dock, on a truck, or en route to be re-routed this order will be subject to a 10% re-stocking fee and you will need to pay the return freight.

If an order is refused by you, you will be subject to a 10% re-stocking fee and return freight.

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

J&M

Exchanges or refunds may be granted. J&M exclusively determines exchanges or refunds. J&M exclusively determines if all or part of the purchase can be exchanged. J&M exclusively determines if all or part of a refund will be given.

Before signing for your product upon delivery, check the outside of the box/boxes for possible holes or any other damage. If possible and highly recommended, open the box/boxes to verify that the product is undamaged before the carrier leaves. If upon inspection, damage is found, repack the product exactly the way it was packed by the warehouse and refuse the shipment. 

You will be responsible for moving your shipment into your home, unpacking, and assembling unless white glove shipment was ordered at an additional cost.

ORDER CHANGES OR CANCELLATIONS

You may cancel your order as long as your request is made within 24 hours of completing your purchase, provided that you have not yet received a shipment confirmation from us. In the event your order has already shipped, you may initiate a return, but there may be a restocking fee, and round trip shipping costs will be the responsibility of the customer. In the event the customer would like to cancel their order, it is recommended that the customer informs Home Desk Treasures within 24 hours of placing the order to have a better chance of avoiding shipping and restocking costs.

RETURNS

There is a 10 business days return policy on all items, except returns will only be accepted in original boxes, and J&M Furniture will not be responsible for any return transportation fees incurred. Items will not be eligible for return without original packaging. J&M may accept returns and issue refunds for certain products that are returned in an unused and re-saleable condition within 2 days of receipt. All replacement parts must be returned within 10 business days. J&M holds the right to assess a restocking fee for damaged packaging, or possibly reduce the refund amount if the product is found to have additional damage than what was reported. Items that are not damaged are subject to a 25% restocking fee. 

Upon receipt of your order, please inspect your package. In the event damage is observed on the outer package, open box/boxes while the driver is present to inspect the contents. If product/products are damaged, repack securely - reject the shipment and have the carrier return to the warehouse.  It is imperative that the product is examined upon delivery and returned with the driver if the product is found to be damaged.

If your order arrives damaged, faulty, or in less than perfect condition, contact Home Desk Treasures with:

• the order number, a copy of your receipt and any related product paperwork
• the date your damaged product arrived 
• a photo of the shipping label that includes the product code
• at least 3 clear photos that highlight the damage; various angles are very helpful
• your full contact information, including a direct phone number or email address

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Manhattan Comfort

Order Confirmation

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.

If your order arrives to you damaged, faulty or in less than perfect condition, you can contact Home Desk Treasures with:

• your order number, a copy of your receipt and any related product paperwork
• the date your damaged product arrived
• a photo of the shipping label that includes the product code
• at least 3 clear photos that highlight the damages, various angles are very helpful
• your full contact information including a direct phone number or email address

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.

Moe's Home

NO REFUNDS ARE ALLOWED FOR THIS PRODUCT.   Exchanges or refunds may be granted.  MOE’s exclusively determines exchanges or refunds. MOE’S exclusively determines if all or part of the purchase can be exchanged.  If eligible for an exchange/credit, the purchaser will be responsible for all shipping costs.

Techni Mobili Shipment & Return Policy:

It is recommended that you open the box as soon as possible and inspect for concealed damages.

If you are not satisfied with your Techni Mobili product, please give us the chance to work with you to correct it. Before returning the product, keep in mind that our chairs are covered by our different warranties depending on the product type, send an e-mail to support@rtaproducts.com with the description of the issue and the warranty customer support team will answer you to correct any issues, please allow for 24 hours.

If you still wish to make a return of your purchase, please send an e-mail to support@rtaproducts.com. Make sure to include your original ORDER#, allow 24 hours for a reply.

• ORDERS CANCELLATIONS: orders can be cancelled at any time ONLY IF it has not shipped, meaning that tracking information has not been provided via e-mail or text.
• CANCEL VIA E-MAIL: You can “only” cancel via e-mail to orders@rtaproducts.com. NOTE: Make sure to always include your ORDER#. Without that information orders will not be cancelled.
• NOTE: Should the product be placed inside the truck for shipping and can’t be removed on time or it has already been shipped prior to your e-mail, BUYER will be responsible for its return plus original order shipping costs.
• All boxes returned must be marked as “RETURN / RMA#”
• BOX INTERCEPTION FEE: Orders canceled "AFTER" the package has been shipped will be charged a "$20 Package Interception Fee" in order to return it to our warehouse. This fee will be deducted from the purchase price; while a refund will be processed once the package has been returned to our warehouse by the carrier.
• CARRIER DELIVERY ISSUES & NOTIFICATIONS: Non-delivery / Lost package: Notify our team by e-mail support@rtaproducts.com WITHIN 5 DAYS of delivery ETA notification provided by the carrier.

Whiteline Modern Living Shipment & Return Policy:

Shipment

Whiteline Modern Living ships between 24 to 48 business hours after a purchase order is confirmed and paid for in most of the time.

Damages

WHITELINE takes every step possible to ensure your orders arrive in the best condition possible.   However, when products are received, check for any defects or damages before signing and accepting delivery.  If the box shows any signs of carrier mishandling: hole(s), crushed corners, worn tops, bottom or edges, etc., the purchaser or authorized agent must note the exact description of each carton on the physical inspection report and/or delivery slip. If any unacceptable damages are observed, you have the right to refuse the delivery of the item.  Please make sure the carrier signs the freight bill for any damages.

Detailed description should be noted on the delivery receipt and pictures of the damages should be attached therewith.  The purchaser is required to contact the retailer right away so a damage claim form can be filled out by the retailer. WHITELINE will make sure a replacement of the damaged product is arranged as soon as it is practically possible.  However, in the event that a replacement is not available, and the purchaser chooses not to wait for the replacement to become available, a refund will be issued in the same form of original payment.  Refunds will be issued within 14 days from the receipt of the returned merchandise.

Returns

Returns are accepted within 30 days from the invoice date.  Returned items are subject to a 25% restocking fee and notification of return must be made no later than 24 hours after receipt of merchandise.  Shipping charges are not refundable.  The purchaser is responsible for repackaging and return transportation.  Returned items must be shipped back to the address listed on the box/boxes in their original packaging, with no signs of use, wear, or damage.

Upon receipt, WHITELINE will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return or deduct any damage repair cost from the refund balance.  Refunds will be issued within 14 days from the receipt of the returned merchandise; on the other hand, Credit to your account will occur as soon as the product is received and inspected.

If the return is an exchange for damaged merchandise, WHITELINE will replace the defective item or part at no cost to the purchaser.

As detailed above, completed damage claim forms are required prior to the return of any merchandise. It is imperative that the purchaser contacts the retailer right away so the retailer can complete all required forms.  Failure to contact the retailer right away so he/she can complete forms in timely manner may result in refusal of return.

Defects

WHITELINE will replace any defective item as soon as it is possible. Defect items need to be claimed within 24 hours of delivery. The purchaser is required to contact the retailer right away so the retailer can file a claim.  If a replacement is not available and the purchaser chooses not to wait for the replacement to become available, a refund will be issued within 14 days from the date of the return of the defective merchandise.

IN THE EVENT A SITUATION OCCURS THAT IS NOT COVERED IN THE ABOVE POLICY, THE RETAILER, “HOME DESK TREASURES”, MAY REFER THE CUSTOMER TO HOME DESK TREASURE’S POLICIES OR THE RETAILER MAY CONTACT THE PRODUCT BRAND FOR CLARIFICATION.